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What is
proactive
support?

The goal of proactive support is to identify and solve potential problems before they can impact the day-to-day running of your systems. Proactive managed IT support is ideal for small and growing businesses – between five and 250 employees – that need the expertise, but not the expense, of an in-house team. Through regular communication and monitoring of both your systems and your users’ needs, we’ll keep your systems running smoothly and efficiently.

Why proactive support?

Experience shows us that a well-designed IT infrastructure with regular proactive maintenance results in 80% fewer support calls. Proactive managed support from help4IT will minimise frustration, reduce system downtime and dramatically increase productivity.

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Our approach

The 7 components of proactive IT support

Our role lies in giving you all the resources of an enterprise class IT department. Proactive managed IT support consists of seven essential components to ensure that your IT infrastructure is up to the requirements of your business:

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OUR BLOG
Industry Expertise

Virtualisation

5 benefits of utilising virtualisation for your business

Posted By Steve on 19-Apr-2018 09:12:34

From financial savings, to a more agile business model, virtualisation is one of the most efficient ways to introduce positive and cost effective change to your business. The key element of virtualisation is that the workloads taking place on servers are not limited to a single piece of physical hardware. Virtualisation switches the workload to virtual systems, more than one…

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What could VoIP do to benefit your small business?

Posted By Steve on 12-Apr-2018 10:53:13

VoIP business phone systems use the internet, as opposed to a traditional phone network, to enable communication. It is a cost effective and reliable way to get access to all of the regular phone features, from call waiting to voicemail and remote operation. Plus there are multiple other features that VoIP makes available that could provide additional support and benefit…

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IT Engineer

Outsourced IT is proving an increasingly popular option among businesses across sectors and size spectrums. From financial considerations through to specialist expertise there are many benefits to gain from outsourcing your IT to specialist IT providers. A positive impact on productivity Productivity can be significantly boosted when you’re working with specialist IT providers who resolve issues quickly and efficiently so…

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Bespoke Setup

Could you benefit from a bespoke IT setup as a company?

Posted By Steve on 28-Mar-2018 11:10:54

How do you ensure that your IT setup is best suited to your business? The obvious answer is to invest in bespoke infrastructure that caters to all the demands and guards against the vulnerabilities that are specific to what you do. But is it really worth the investment? Bespoke IT delivers on security Security has become a top priority in…

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Office Move

Our guide to a smooth office move without IT interruptions

Posted By Steve on 21-Mar-2018 10:39:22

Office moves are an exciting time – you might be heading for a location with more space, increasing your workforce due to demand or taking on smart new premises. However, the reality of the move itself can also be stressful and problematic when it comes to downtime. To ensure business continuity and keep the whole move process as simple and…

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WiFi Security

5 ways that SMEs can improve their Wi-Fi security

Posted By Steve on 7-Mar-2018 04:26:45

Most SMEs will use Wi-Fi within their business, however many companies are unaware that this can pose security risks if it is not secured properly. Even if you’re no expert, there are a number of things that you can do to improve your Wi-Fi security: #1 Password reset The first thing to do, and that Building Zones do when we…

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IT Risks

What are the biggest IT risks currently facing SMEs?

Posted By Steve on 7-Mar-2018 11:51:48

A 2017 survey by Netwrix identified small and medium sized enterprises as a significantly high risk group when it comes to IT security. It found that SMEs are generally characterised by insufficient presence of dedicated IT personnel and a lack of visibility in terms of what is happening in the broader world of IT and data security. The report is…

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outsourced support

Functionality and security are often two elements where on-premise IT falls down. Whether as a result of a lack of resources or expertise, the impact on an organisation can be devastating if there isn’t sufficient IT support in place. Outsourced IT has developed to both fill the gaps in existing IT provision and to offer what is often a more…

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Wifi in School

Educational networks rely on super fast WiFi to ensure access to resources and smooth running of day-to-day operations. Managing WiFi in schools, and in any educational environment, requires a slightly different approach to WiFi than for business or personal use. A different user base, as well as the need to optimise security and accessibility, provide some specific challenges for controlling…

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Phone Support

Call centres provide an essential business function for almost every enterprise. However, it’s worth noting that not all call centres are the same. There are large call centres – the type that most of us would associate with the term “call centre” – and there are much smaller help desk arrangements that offer telephony support on a more compact scale.…

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