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What is
proactive
support?

The goal of proactive support is to identify and solve potential problems before they can impact the day-to-day running of your systems. Proactive managed IT support is ideal for small and growing businesses – between five and 250 employees – that need the expertise, but not the expense, of an in-house team. Through regular communication and monitoring of both your systems and your users’ needs, we’ll keep your systems running smoothly and efficiently.

Why proactive support?

Experience shows us that a well-designed IT infrastructure with regular proactive maintenance results in 80% fewer support calls. Proactive managed support from help4IT will minimise frustration, reduce system downtime and dramatically increase productivity.

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Our approach

The 7 components of proactive IT support

Our role lies in giving you all the resources of an enterprise class IT department. Proactive managed IT support consists of seven essential components to ensure that your IT infrastructure is up to the requirements of your business:

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OUR BLOG
Industry Expertise

How can technology drive your business forward?

Posted By Steve on 15-Aug-2017 09:25:57

Technology is incredibly vast term, branching into almost every modern industry and business, empowering users to experience improved productivity, connectivity and specialist expertise. But how can you use relevant technologies within your enterprise to drive your business forward?   Exploring new opportunities One of the most significant benefits of a technology driven business environment is the range of new opportunities…

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IT Engineer

How to speed up problem solving for your IT

Posted By Steve on 15-Aug-2017 09:06:34

Problem solving is a key part of any company’s IT infrastructure, since occasional issues are inevitable for any system. From hardware failure, to human error or disasters, whatever the cause, downtime can have a huge impact on the services that businesses are able to offer their clients. If there is downtime, this can cause interruptions in service or at least…

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Managing your IT through the office move process

Posted By Steve on 10-Aug-2017 12:00:31

There are a number of reasons to consider moving to a new office location, from regional opportunities to expansion and scaling operations. It’s an exciting time for your business, moving forward into new markets and opportunities, representing the constant strive for development and improvement. Managing your IT throughout the moving process can be stressful and time consuming, and without proper…

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Is the Cloud a good fit for your company?

Posted By Steve on 2-Aug-2017 01:00:26

Cloud computing has been soaring in popularity in recent years, with companies across the globe relying on cloud technology for their core business operations. Before you rush out to invest in the latest and greatest cloud technology for your business, how can you tell if your business is a good fit for cloud?   Why consider cloud technology? Put simply,…

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School IT

Make the most of IT and technology in schools

Posted By Steve on 27-Jul-2017 01:21:46

Technology is often a double-edged sword. It can introduce numerous advantages for efficiency, learning and exploring creativity but it can also put up some serious barriers. The way that tech operates in schools depends very much on how it is viewed, handled and managed. Make the most of technology and it could open the door to an exciting range of…

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Mobile working has opened new doors for businesses all across the UK. Thanks to mobilisation of workforces, companies can free up staff to work more flexibly, driving up productivity and creating a happier and more engaged workforce with a better work-life balance. 70% of workers feel that being offered flexible working makes a job more attractive and 58% believe that…

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Improve your business continuity through Virtualization

Posted By Steve on 10-Jul-2017 12:30:17

Continuity is something that many businesses don’t consider until it becomes an issue, by which time it is often too late. Taking the time to assess your business continuity and create disaster recovery plans before a data loss or server downtime allows you to enjoy a continued quality of service, safe in the knowledge that your business is prepared and…

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IT Engineer

How can you get the best for your money with your IT partner?

Posted By Steve on 3-Jul-2017 01:00:18

If every invoice you receive from your IT provider seems to be getting higher and higher, or if you haven’t reassessed your IT expenditure in a long time, you might not be getting the best value from your IT. To help you decide whether you’re paying more than you should, here are a few points to consider…   Check your…

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Ransomware Attacks

NotPetya / GoldenEye Ransomware Attack

Posted By Steve on 28-Jun-2017 01:40:13

Just a month after the WannaCry ransomware attacks devastated the UK, a new cyber-attack has struck a large number of countries across Europe and Asia, infecting hundreds of thousands of computers with ransomware which encrypts their data, demanding a payment of $300 in bitcoins. Where did the attack start? The attack is believed to have started in Ukraine, and was…

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IT Engineer

5 signs that you might need external IT input

Posted By Steve on 14-Jun-2017 11:43:03

It might be a daunting prospect to look at using external IT providers, but it is often the best approach to ensuring that your business’ IT is sufficient not only to meet your requirements, but to function in a secure and practical way. Often it can be more cost-effective to outsource your IT needs where they are insufficient in-house, but…

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