IT SUPPORT FOR SMEs
The goal of proactive support is to identify and solve potential problems before they can impact the day-to-day running of your systems. Proactive managed IT support is ideal for small and growing businesses – between five and 250 employees – that need the expertise, but not the expense, of an in-house team. Through regular communication and monitoring of both your systems and your users’ needs, we’ll keep your systems running smoothly and efficiently.
Why proactive support?
Experience shows us that a well-designed IT infrastructure with regular proactive maintenance results in 80% fewer support calls. Proactive managed support from help4IT will minimise frustration, reduce system downtime and dramatically increase productivity.
The 7 components of proactive IT support
Our role lies in giving you all the resources of an enterprise class IT department. Proactive managed IT support consists of seven essential components to ensure that your IT infrastructure is up to the requirements of your business:
Unlimited helpdesk support for remote problem solving and routine administration, whether you need support during business hours or 24/7. In practice, we can solve 90% of your support requests remotely. We embrace the ITIL global framework of service desk management to bring you best practice IT processes.
Real-time continuous monitoring for your valuable servers and critical network components.
Weekly remote administration of your server by a specialist technician. Regular detailed reporting.
An IT manager, who will maintain an overview of your IT infrastructure and ensure that you’re equipped with the hardware and software required to meet your business’s needs.
A senior technician, responsible for maintaining detailed information about your infrastructure and for keeping the rest of your virtual IT department informed and up-to-date.
Regular reporting and secure access to your support portal, giving you the information your management team needs, on demand, 24/7.
Best practice procurement. We have valuable real world experience in system specification and procurement, enabling you to outsource your requirements thus saving significant time and cost.