Proactive managed IT support
For SMEs in London and across the UKWHAT IS PROACTIVE MANAGED IT SUPPORT?
The goal of proactive support is to identify and solve potential problems before they can impact the day-to-day running of your systems. Proactive IT support is ideal for small and growing businesses – between five and 250 employees – that need the expertise, but not the expense, of an in-house team. Through regular communication and monitoring of both your systems and your users’ needs, we’ll keep your systems running smoothly and efficiently.
Why proactive support?
Experience shows us that a well-designed IT infrastructure with regular proactive maintenance results in 80% fewer support calls. As experienced providers of managed support services, help4IT will minimise frustration, reduce system downtime and dramatically increase productivity.
Want to learn more about how we work?
Contact our London based team today.
Our Happy Clients
Our services are rated 5 stars by many of our clients on Google.
OUR APPROACH
The 7 components of proactive managed IT support.
Our role lies in giving you all the resources of an enterprise-class IT department. Proactive managed support consists of seven essential components to ensure that your IT infrastructure is up to the requirements of your business:
Component 1
Unlimited helpdesk support for remote problem solving and routine administration, whether you need support during business hours or 24/7. In practice, we can solve 90% of your support requests remotely. We embrace the ITIL global framework of service desk management to bring you best practice IT processes.
Component 2
Real-time continuous monitoring for your valuable servers and critical network components.
Component 3
Weekly remote administration of your server by a specialist technician. Regular detailed reporting.
Component 4
An IT manager, who will maintain an overview of your IT infrastructure and ensure that you’re equipped with the hardware and software required to meet your business’s needs.
Component 5
A senior technician, responsible for maintaining detailed information about your infrastructure and for keeping the rest of your virtual IT department informed and up-to-date.
Component 6
Regular reporting and secure access to your support portal, giving you the information your management team needs, on demand, 24/7.
Component 7
Weekly remote administration of your server by a specialist technician. Regular detailed reporting.Frequently Asked Questions
Why do I need a managed IT support contract?
Finding, recruiting, managing, and training in-house IT staff is challenging, expensive and may be unnecessary for smaller businesses. Contracting an accredited IT support provider to handle all your IT requirements is more cost-effective, less resource-intensive and allows you to focus on your core business with minimum downtime.
Which types of businesses do you provide managed IT support for?
We provide fully managed support for small to medium size businesses across the UK and internationally. Alongside SMEs, we also have a lot of experience working with charities and NGOs.
How easy is it to switch IT support provider?
We make it as easy as possible for you to switch to us by conducting a detailed audit of your existing infrastructure and liaising with your previous supplier to ascertain all the details we need for a smooth handover.
Will a managed IT support service make our business more efficient?
Yes. We actively monitor systems and provide proactive support to help you reduce the number of support calls. We run regular checks and updates on your devices, ensuring company-wide security compliance is adhered to. We provide a dedicated IT manager who will maintain an overview of your infrastructure and provide tailored advice regarding the software and hardware that you need to meet your business goals.
What factors should I consider when choosing a managed support provider?
The level of experience they have supporting your operating system and hardware, industry awards and accreditation, security implementation and monitoring credentials, ability to provide onsite support when required, and the cost of the service are all factors that you should consider carefully be entering into a support contract.
What are the key benefits of a managed service?
Outsourcing your IT requirements to a dedicated service provider ensures that you will be kept up to speed with the latest industry developments, advised on current security threats, have access to specialist engineers and expertise, enjoy fixed costs and peace of mind knowing that any technology related issues will be solved for you quickly and efficiently.
What managed IT support services do you provide?
At help4IT, we provide comprehensive IT support services including remote monitoring and administration, onsite assistance, server maintenance and backups, security disaster recovery, IT strategy and roadmaps, Microsoft 365 migrations, hardware and software management.
What can I use a managed IT service for?
A managed IT support service can be used to facilitate almost all your IT requirements. From onboarding a new staff member with their company devices and email access to helping you migrate to a new operating system or technology platform. If there’s an issue related to IT in your company, the chances are we can get it sorted for you!
Mustafa is a trouble-shooter and problem solver whose main responsibilities are client management and third-party relationships. Mustafa’s been in the IT industry since 1994 and his experience in both technical and sales roles gives him an excellent perspective on the issues our customers face.
Tom’s been working in IT support since 1993 and has seen a lot of changes in his time. His experience has been a key factor in developing help4IT’s ‘total IT support’ ethos and our helpdesk procedures.
SPEAK TO OUR IT EXPERTS TODAY
Arrange a call to discuss your requirements by completing our confidential, quick, and easy form. During regular working hours we aim to respond within 30 minutes of receiving your enquiry. Prefer to send us an email? It's: info@help4it.co.uk