Industry Leading IT Support for SMEs in London and Across the UK
PROVIDING IT SUPPORT SERVICES SINCE 2005
We’ve been providing IT support services from our base in London since 2005, and whilst our industry has changed immeasurably since then, our commitment to being the perfect IT partner for the SME market remains the same. Now, just like 2005 …we are driven by the three S’s:
Service, service, service.
Our engineers are some of the best qualified you’ll find, and we continually invest in their training and development to ensure they are always ahead of the curve. Office hours or 24/7, On-site or remote, office infrastructure or cloud, Microsoft 365, Mac or Linux – if you’re an SME looking for the perfect IT partner then congratulations. You’ve found us.
IT Support That Works For Your Business
On-site Support
Every client is different, and some clients prefer to have an engineer on-site for a few hours, a few days or semi-permanently. That’s why we don’t just recruit people based on their technical expertise – we only hire engineers who have great communication skills as well. Of course, any client may need an engineer on-site at short notice from time to time, and our industry-leading SLAs mean we’ll have someone with you within a couple of hours.
Global Support
We don’t want to show off (okay, maybe a little bit), but from our humble beginnings in a small office in London, we are now proud to now be entrusted to support client infrastructures and end-users in over 30 countries around the world in addition to the UK. We also have an extensive global partner network in case you need an engineer on-site. If you’re looking for an IT partner with experience in supporting multi-site, international infrastructures, give us a call & we’ll talk you through the options.
24/7/365 IT Support
The days of the nine-to-five business are fading rapidly, and businesses operating on a 24/7/365 model need an IT support services provider that can keep up with them. We’ve been offering round-the-clock service desk support for over a decade, and for those clients that need it, it’s only billed on an as-you-need-it basis, giving you the peace of mind of a 24-hour service desk at a fraction of the cost you’d expect. Whether your business is based in London, Manchester, anywhere else within the UK, or even outside of it, we can provide the support that you need.
Remote Monitoring & Administration
That’s why we provide every single support client with real-time continuous monitoring for their servers and critical network components. Okay, pretty much all of our competitors do that too, but what pretty much all of them don’t do is also give you weekly remote administration of your server by a specialist technician. Or regular detailed reporting. Or a dedicated IT manager, who will maintain an overview of your IT infrastructure and ensure that you’re equipped with the hardware and software required to meet your business’s needs. All of this comes as standard at help4IT.
Pay As You Go Support
If you think you’ll only need us once in a while and don’t have much in the way of infrastructure or staff, then PAYG might be something to think about. It does what it says on the tin – call us when you need us, and pay only for the time we spend helping you. Same great engineers, same great service.
Third Party Management
The market for telephony systems has changed many times over the last decade. Fortunately, our team of technicians are skilled at installing and delivering a range of best in class voice solutions.
Frequently Asked Questions
What can you expect from IT support services?
An IT support service provider offers expert assistance relating to any technology-related products and services including hardware and software. At help4IT we offer different types of support services to suit different types of organisations including fully managed IT support for businesses looking to outsource all their IT requirements and Pay As You Go IT support for smaller businesses requiring ad hoc assistance.
Why do you need IT support?
Growing businesses need to be able to respond to technical issues that are holding staff back quickly. A high-quality IT support service provides peace of mind and allows internal stakeholders to focus on running the business. Having good IT processes in place is vital to employee satisfaction, business productivity, growth, and longevity.
Does my business need IT Support?
Cyber-attacks are becoming more sophisticated and increasingly common. Organisations that lack both a dedicated internal IT department and an external IT support partner are at high risk of being compromised. At help4IT, we can help you to implement security controls, respond and fix IT issues quickly and create an IT roadmap that will improve your business’s productivity.
Will you talk technical jargon with me?
Absolutely not. Clear communication is the cornerstone of everything we do. Partnership is key to the way we work, and every member of our team understands that we act as an extension of your company. We want you to always feel comfortable with us and we will never make you feel inferior for asking us about anything that you don’t understand.
What does an IT support company do?
An IT support company provides outsourced IT support services to organisations that either do not have any internal IT expertise or require support for their IT team. The help4IT team is comprised of some of the best engineers in the business and our management team are dedicated to helping you create a clear IT strategy that will reduce your costs in the long term, improve your security setup and increase your team’s productivity.
Which areas of London do you provide IT support services to?
Most of our work is carried out remotely, however, we provide IT support services on-site across London from our base in Southwark.
Do you provide IT support services outside of London?
Yes, with our extensive global partner network, we can even help you to get on-site support for your business’s overseas offices.
Do you have enough engineers to facilitate my requirements?
Yes. In addition to our internal team, we have an extensive global partner network comprised of experts who can assist you at any time and in any place anywhere in the world. Our emergency IT team can answer your call 24/7.
Do you support Windows, Macs, and Linux?
Yes. We have specialist engineers who can support you with all the major operating systems including Windows, Linux and Mac.
