SUPPORT SERVICES FOR SMES IN LONDON & THE UK
PROVIDING IT SUPPORT SERVICES SINCE 2005
We’ve been providing IT support services since 2005, and whilst our industry has changed immeasurably since then, our commitment to being the perfect IT partner for the SME market remains the same.
Now, just like 2005 …we are driven by the three S’s: Service, service, service. Our engineers are some of the best qualified you’ll find, and we continually invest in their training and development to ensure they are always ahead of the curve. Office hours or 24/7, On-site or remote, office infrastructure or cloud, Windows, Mac or Linux – if you’re an SME looking for the perfect IT partner then congratulations. You’ve found us.
EVERY CLIENT IS
Every client is different, and some clients prefer to have an engineer on-site for a few hours, a few days or semi-permanently. That’s why we don’t just recruit people based on their technical expertise – we only hire engineers who have great communication skills as well. Of course, any client may need an engineer on-site at short notice from time-to-time, and our industry-leading SLAs mean we’ll have someone with you within a couple of hours.
WE DON’T WANT
TO SHOW OFF
We don’t want to show off (okay, maybe a little bit), but from our humble beginnings in 1999 we are proud to now be entrusted to support client infrastructures and end-users in over 30 countries around the world. We also have an extensive global partner network in case you need an engineer on-site. If you’re looking for an IT partner with experience of supporting multi-site, international infrastructures, give us a call & we’ll talk you through the options.
THE DAYS OF THE NINE-TO-FIVE BUSINESS ARE FADING RAPIDLY
The days of the nine-to-five business are fading rapidly, and businesses operating on a 24/7/365 model need an IT services provider that can keep up with them. We’ve been offering round-the-clock service desk support for over a decade, and for those clients that need it, it’s only billed on an as-you-need-it basis, giving you the peace of mind of a 24 hour service desk at a fraction of the cost you’d expect.
EVERYONE KNOWS THAT PREVENTION IS BETTER THAN CURE
That’s why we provide every single support client with real-time continuous monitoring for their servers and critical network components. Okay, pretty much all of our competitors do that too, but what pretty much all of them don’t do is also give you weekly remote administration of your server by a specialist technician. Or regular detailed reporting. Or a dedicated IT manager, who will maintain an overview of your IT infrastructure and ensure that you’re equipped with the hardware and software required to meet your business’s needs. All of this comes as standard at help4IT.
IF YOU THINK YOU’LL ONLY NEED US ONCE IN A WHILE
Pay As You Go
If you think you’ll only need us once in a while and don’t have much in the way of infrastructure or staff, then PAYG might be something to think about. It does what it says on the tin – call us when you need us, and pay only for the time we spend helping you. Same great engineers, same great service.
TELEPHONY INTERNET SOFTWARE VENDORS
With more than 20 years of experience in the industry, Mel brings a broad range of skills and extensive knowledge of the IT industry to the help4IT team. Mel’s a real team player and inspires those around him with a truly ferocious work ethic. On the rare occasions when he’s not at the office, Mel likes to hack his way around the local golf course.