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What benefits are there for using VoIP telephony within your business?


Today, almost every business need can be better serviced via the cloud. Telephony and communication provide a prime example of the way that cloud technology not only makes services more cost efficient but also more effective and versatile too. VoIP telephony has a lot of benefits for any business looking to get more from an investment in communications networks.

What is VoIP telephony?

It’s very similar to traditional telephone systems in terms of the experience that the user has. However, the key difference is that VoIP telephony uses the internet, as opposed to a telephone network in order to send and receive calls. The sound of people speaking to each other is converted to digital voice communication and then transferred via a digital network.

Why does VoIP telephony work for businesses today?

It’s much more cost effective

The costs involved in VoIP telephony offer the same benefits as any other cloud service – they are less thanks to the lack of set up costs and a reduction in ongoing expenses resulting from the efficiencies and economies of scale of the cloud. So, there are no hardware or software costs payable by the business and no complex contracts to enter into. Instead, businesses using VoIP telephony are effectively able to pay for services as they are required. And, despite this much more appealing cost structure, there is no dip in the quality of service – in fact, many businesses see an improvement.

Supporting agile working infrastructures

VoIP telephony enables businesses to be genuinely agile, supporting a mobile or remote workforce on a global basis. With VoIP telephony, business communications can be accessed from anywhere in the world, and from any device. So, whether your staff want to access voicemail and fax, or you are looking to monitor activities and set answering rules, all of this can be done from any location as long as there is an internet connection.

Making maintenance easier

If you have an issue with a traditional telephone line then you have to call the relevant company and wait for the technicians to get to the problem. If you’re using VoIP telephony then issues are much easier to resolve and cloud telephone companies tend to be able to deal with most of them remotely. Plus, as there is no hardware on site, the maintenance and repair obligations on the business are minimal.

Responsiveness to change

Cloud technology is incredibly supportive of business change – and this applies to VoIP telephony too. Cloud telephony is truly scalable, which makes it the ideal communication tool for smaller businesses looking to grow, or for larger enterprises seeking to have some flexibility in terms of the services that are paid for, depending on demand. Scaling VoIP telephony up or down is incredibly fast and simple to do – you won’t need to call in an engineer or pay for extensive hardware additions to scale up and if you need to cut back your services in response to a drop in demand, all that is required is a phone call.

VoIP telephony has a lot to offer businesses today, from simplifying communications to cutting costs. We can help you to create the perfect technology infrastructure for your business. Contact help4IT today to find out more.

Tom Finnis

Tom Finnis is responsible for the delivery of IT support services and projects to help4IT's clients, as well as the development of the company's cloud infrastructure and related products. Tom has overseen the growth of the Help4IT technical department from 3 to 12 full-time staff, with additional contract workers, creating the systems and procedures to enable the efficient provision of the company's high level of support. More recently he has led the design and deployment of help4IT's multi-site cloud infrastructure.


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