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IT Guidance for Improving Law Firm Efficiency

Lawyer at work

At help4IT, we work with clients in a diverse range of sectors including the legal industry. When advising our law firm clients, we stress the importance of adopting IT  best practices to enhance efficiency, security, and client satisfaction. Here we cover our key tips for legal sector clients.

1. Be Sure to Configure the Best Data Encryption Software

Tools like Symantec Endpoint Encryption for full-disk encryption, VeraCrypt for file and disk encryption, and Microsoft BitLocker for Windows devices are highly regarded. Additionally, for secure communication, ProtonMail offers encrypted email services. These tools help protect sensitive information against unauthorised access, ensuring client confidentiality and compliance with legal industry standards.

2. Choose the Best Document Management Tools

NetDocuments and iManage lead in offering cloud-based solutions that facilitate secure document sharing, collaboration, and organisation. Clio Manage stands out for practice management with integrated document handling capabilities. LexisNexis CaseMap excels in case analysis and document organisation. These tools are designed to meet the stringent confidentiality and compliance requirements of the legal industry, enhancing productivity through advanced search capabilities, version control, and access controls tailored to the unique needs of legal professionals.

3. Enhance Client Engagement

This can be achieved via:

  • Secure Client Portals – for confidential document exchange, ensuring a protected channel for communication.
  • Email Encryption – to safeguard sensitive information shared through email communications.
  • Digital Signature Solutions – to expedite the signing process and enhance the overall client experience.

4. Improve Your Case Management Systems

This can be achieved by:

  • Integrated Case Managementto organise and manage legal cases efficiently.
  • Task Automation –to increase productivity and reduce manual workload.
  • Workflow Optimisation –to ensure a smooth and standardised process for handling legal cases.

5. Enhance Regulatory Compliance

This can be achieved via:

  • Legal Research Platforms – to stay updated on precedents, regulations, and changes in the legal landscape.
  • Compliance Checks – to ensure that your legal practice adheres to industry regulations and standards.

6. Prepare for Worst Case Scenarios

In the IT systems sphere, this involves:

  • Regular Backups – schedule regular backups of critical legal data to prevent loss in case of unexpected events.
  • A Disaster Recovery Plan – develop a comprehensive disaster recovery plan to swiftly restore operations in the event of data loss or system failure.

7. Staff Training

Keeping your legal team regularly up-to-date with changes in the IT environment via:

  • IT Training Programs –keeping staff abreast of the latest technologies and security best practices.
  • Cybersecurity Awareness –to educate your team about potential threats and the importance of vigilant online behavior.


In the digital age, IT is the backbone of modern legal practices. By adopting these IT best practices, you can not only enhance efficiency and collaboration but also ensure the security and confidentiality of client information. Embrace technology as a strategic ally, and watch as your legal practice evolves into a technologically empowered and client-centric force in the legal landscape.

If you’re a legal services provider wanting to ensure your IT operations implement best practices, visit our legal IT support page.


Tom Finnis

Tom Finnis is responsible for the delivery of IT support services and projects to help4IT's clients, as well as the development of the company's cloud infrastructure and related products. Tom has overseen the growth of the Help4IT technical department from 3 to 12 full-time staff, with additional contract workers, creating the systems and procedures to enable the efficient provision of the company's high level of support. More recently he has led the design and deployment of help4IT's multi-site cloud infrastructure.


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