If every invoice you receive from your IT provider seems to be getting higher and higher, or if you haven’t reassessed your IT expenditure in a long time, you might not be getting the best value from your IT. To help you decide whether you’re paying more than you should, here are a few points to consider…
Check your invoice
One of the first areas to consider when looking to extract the best value out of your IT partner is your invoice. You can request a breakdown of your invoice if your invoices do not already show the services and items you are being charged for. When looking through your invoice, keep an eye out for an unusual or irregularly high costs, and if you aren’t sure, consult your IT supplier and ask why these costs are present.
If your invoice simply lists “Services” or “Additional Costs”, you can enquire to find out more, as this might be a warning sign that you might be getting charged for more than you should. Compare these costs to previous invoices and look for anything that stands out as an irregularity and make sure you aren’t being charged more each month for the same services.
Packaged items and services
Another key item for consideration is whether you are fully utilising your IT package. In some cases, you may be getting charged for a range of services or hosting fees even though you are not currently using them or haven’t been using these services for an extended period of time. Make sure that you are making the most out of your IT partner by asking for a more flexible package, allowing you to add and remove services as they are needed.
Most IT partners offer to create a bespoke package to the needs of your business, covering all the services that you need, without charging you for any additional support or hosting fees that you are not using. Unfortunately, this is not always the case and sometimes, dishonest IT providers will upsell products and services to customers that they do not understand or will not make use of, and this is a key sign that you should find a new IT partner.
Quality of service and satisfaction
Ultimately, the largest factor that influences how happy you are with your IT provider is in the quality of service. If they are constantly going out of their way to provide additional support, or if you are happy with how friendly and professional their team are, responding quickly and efficiently to problems when they arise, you might not be looking to switch suppliers. However, if you’re unhappy with your service and are looking for a more flexible, bespoke package to suit the needs of your business, why not give help4IT a go?
Give one of our friendly team a call today on 0207 653 9780 today and we will be happy to provide a free, no-obligation consultation as to whether you could be getting more out of your IT budget.