Bespoke vs off-the-shelf solutions: Which is right for you?

If you’ve decided to migrate your network infrastructure to the cloud, then you will need to work out which solution is the best to meet your requirements. It can be tempted to opt for what seems to be the simplest option – an off-the-shelf solution. Although in some cases, an out-of-the-box solution may be adequate, there are a number of considerations to think about when deciding which solution is right for your business.

What levels of support are offered?

It’s important to choose a solution that offers high levels of support if you want to avoid downtime and increase the efficiency of your IT systems. There are bound to be times where you encounter problems, and looking at the support that the solution offers will give you an indication as to recovery time if systems go down, and whether backup options will be sufficient to meet the fast, easy recovery you might need. Bespoke solutions offer a designated account manager who will be able to advise you specifically on issues and often find a faster resolution as they will offer a more personal, responsive service.

Security levels and data protection

Data protection is imperative to maintaining not only a strong brand image and good customer relationships, but it’s a legal requirement which can leave businesses facing fines and legal action if they fail to adhere to national guidelines. Off-the-shelf services often share servers which can leave your data more vulnerable than having your own bespoke setup in the cloud. Whatever solution you decide is best, it’s important that the provider understands your requirements such as the volume of data you hold at any given time and how it will be handled.

Capacity and service impact

Bandwidth can also affect which solution is the best fit for you. Generic servers will be sharing bandwidth, meaning that the speed you can operate backups can be affected quite significantly if there are many different companies using the bandwidth at any given time. This can cause slower service, which can often be avoided with a bespoke solution, which can in turn lead to greater overall productivity.

One size doesn’t always fit all

Depending on your company’s requirements, one size doesn’t necessarily fit all. Every business will vary, and off-the-shelf solutions can leave you with slower, less personal service that doesn’t cater to your exact needs as well as a tailored solution could. It’s worth discussing with your IT department or partner what their recommendations would be and how different solutions could fit with what you need.

help4IT are here to help if you need advice, or want to find out more about bespoke IT services. You can give us a call today on 0207 653 9780.

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