1. Home
  2. /
  3. 2023
  4. /
  5. November

The Break-Fix IT Model Advantage for SMEs

Small and medium-sized enterprises (SMEs) often seek flexible and cost-effective solutions to manage their technology needs. One such approach that has gained popularity is the Break-Fix model, offering a unique set of benefits tailored to the requirements of smaller businesses. Here we explore the benefits this resurging service model brings to your business.

Cost Efficiency

The Break-Fix model operates on a pay-as-you-go basis, allowing SMEs like yours to control IT expenditure more effectively. Instead of committing to a fixed monthly fee, you only incur costs when an issue arises and requires professional intervention. This flexibility is particularly beneficial for SMEs with budget constraints, allowing them to allocate resources strategically.

Customised Support

SMEs often have diverse and evolving IT needs. The Break-Fix model provides tailored support based on specific issues or projects, ensuring that businesses receive assistance exactly where it’s needed. This customisation allows SMEs to address critical issues promptly without investing in comprehensive support packages that may include services they don’t need.


The scalability of the Break-Fix model aligns seamlessly with the growth trajectory of SMEs. As businesses expand, their IT requirements may evolve. With a Break-Fix approach, SMEs can scale their IT support in response to changing demands, avoiding the commitment to long-term contracts that may not align with their growth trajectory.

Focused IT Spending

By adopting a Break-Fix model, SMEs can focus their IT spending on critical areas that directly impact their operations. Rather than allocating resources to ongoing maintenance tasks, businesses can invest strategically in resolving immediate issues or enhancing specific aspects of their IT infrastructure, contributing to overall efficiency.

Access to Expertise

Engaging with a Break-Fix service provider enables SMEs to access a pool of specialised expertise. When an issue arises, businesses can tap into the knowledge and skills of experienced IT professionals without the need for an in-house IT team. This not only reduces labor costs but also ensures that SMEs benefit from the proficiency of specialists in diverse IT domains. If you have an in-house team, this model helps you have issues your team doesn’t have know-how on solved without delay.

Autonomy and Control

SMEs retain a high level of autonomy and control over their IT support with the Break-Fix model. They have the flexibility to choose when to engage with IT services based on their specific needs, allowing for strategic planning and decision-making aligned with business objectives.

Risk Mitigation

The Break-Fix model inherently responsively addresses risks. Instead of investing in preemptive measures that may or may not be necessary, SMEs can focus on mitigating risks as they arise, ensuring a pragmatic and cost-effective approach to IT management.

Managing your IT Requirements

In conclusion, the Break-Fix model offers SMEs like yours a viable and efficient alternative for managing their IT needs. Its flexibility, scalability, and cost-effectiveness make it a compelling choice for businesses looking to navigate the intricacies of the IT landscape without committing to long-term, comprehensive support contracts. As technology continues to evolve, the Break-Fix model stands out as a pragmatic solution that empowers SMEs to harness the benefits of IT support tailored to their unique needs. The model is exceptional for providing value to internal departments through audits, compliance best practices, cybersecurity implementations, and education freeing up time by allowing them to focus on what they excel at.

If you’d like to learn how break-fix PAYG model can help you in optimising your IT operations, get in touch with us today.

The Risks of Using Outdated Hardware in Business

As a business owner, you understand the importance of staying competitive. While many companies focus on software and digital strategies to maintain their edge, the hardware that supports these operations often gets overlooked. Using outdated hardware can pose significant risks and challenges that can impact the bottom line. Here we look at the risks of using outdated hardware and why it’s essential to keep your technology up-to-date.

The consequences of outdated hardware

Decreased Productivity – Outdated hardware can significantly decrease employee productivity. Slow computers, constant crashes, and long loading times for applications can lead to frustration and wasted time. In today’s business landscape, every minute counts. When employees spend valuable working hours waiting for their machines to respond, it results in decreased efficiency, reduced output, and lost opportunities.

Security Vulnerabilities – One of the most significant dangers of using outdated hardware is the increased vulnerability to security breaches. Cybersecurity threats evolve rapidly, and older hardware may lack the necessary features and updates to protect against these threats. Outdated systems are easier targets for hackers, and they may not receive critical security patches, making your business data and sensitive information more susceptible to breaches.

Compatibility Issues – As software and applications continue to advance, outdated hardware may struggle to run new versions or, in some cases, may become incompatible altogether. This can limit your ability to take advantage of the latest tools and features that could enhance your business operations and customer service. Additionally, it may lead to complications when collaborating with partners and clients who rely on updated technology.

Costly Repairs and Downtime – Old hardware often requires more maintenance and repair, which can lead to unexpected costs and downtime. Businesses may find themselves frequently investing in repairs and replacements, resulting in a drain on resources that could have been better spent on growth and innovation. Frequent downtime can also impact customer satisfaction and erode trust.

Energy Inefficiency – Outdated hardware tends to be less energy-efficient, contributing to higher electricity bills and a larger carbon footprint. In an era where sustainability and environmental responsibility are highly valued, using outdated technology can harm your company’s image and increase operational costs. As the electricity is more expensive you may find yourself having to review budgets to cover unexpected business expense hikes. Old hardware can add hundreds to your bills.

Limited Performance and Scalability – To make it in today’s competitive world the ability to scale and adapt quickly is crucial. Outdated hardware may not be capable of handling the demands of a growing business, limiting your ability to expand, adopt new technologies, or adapt to market changes. This can stifle innovation and potentially lead to missed opportunities. According to Scottish Business News, almost 9 in 10 UK businesses struggle with basic daily tasks due to outdated systems.

Poor User Experience – Your employees are your most valuable assets, and their user experience matters. Outdated hardware is frustrating to use, resulting in reduced job satisfaction and increased turnover. To attract and retain top talent, it’s crucial to provide the tools and technology that allow employees to perform their best.

Keeping your hardware up to date

Keeping up with your competitors requires staying up to date with the latest hardware. The dangers of using outdated hardware, including decreased productivity, security vulnerabilities, compatibility issues, costly repairs, energy inefficiency, limited performance, and a poor user experience, can have a profound impact on your bottom line and reputation.

Investing in up-to-date hardware is an essential part of maintaining a thriving business that can adapt to changing market conditions and emerging technologies. While the upfront costs of hardware upgrades may seem daunting, the long-term benefits far outweigh the risks of using outdated technology. Your business’s efficiency, security, and ability to innovate all depend on it.

If you’d like to learn how you can optimise your IT systems and expenses related to your IT operations, we’d be happy to advise and assist. Contact us for help optimising your hardware.

How We Contribute to Successful Cyberattacks

In the ever-evolving landscape of cybersecurity, it’s not just technological defences that need to be strengthened. While firewalls, encryption, and intrusion detection systems play a pivotal role, there’s a subtle yet equally significant player in the game – the human factor. Here we will delve into the crucial role that humans play in the success of cyber-attacks and explore the various ways in which individuals unwittingly become cyberattack enablers.

Social Engineering: The Art of Deception

One of the most common ways cybercriminals exploit the human factor is through social engineering. Social engineers are akin to modern-day con artists, using psychological manipulation to deceive people into divulging confidential information or performing actions that compromise cybersecurity. Techniques like phishing, baiting, and pretexting all prey on human psychology and emotions to gain access to sensitive data.

Phishing, for example, relies on deceptive emails or messages that appear to be from trusted sources. They often contain malicious links or attachments that, when clicked, can lead to data breaches or malware infections. Even the most vigilant individuals can be fooled by well-crafted phishing attempts. According to IDG Research Services around 85% of successful attacks involve the human factor. AV Test stated that each day there are 560,000 pieces of malware detected.

Insider Threats: The Trojan Horses Within

Insider threats represent a unique form of human factor vulnerabilities. These threats occur when individuals with legitimate access to an organisation’s systems intentionally or unintentionally misuse their privileges. This could be a disgruntled employee seeking revenge or an unwitting team member falling victim to social engineering tactics.

Insider threats can have severe consequences, as those within an organisation often have access to sensitive data and systems. Organisations must implement robust access control and monitoring systems to mitigate these risks, all while balancing trust and employee privacy.

Weak Passwords and Poor Security Practices

Human negligence also plays a significant role in cybersecurity breaches. Weak passwords, reused across multiple accounts, or not changed regularly, create an open door for cybercriminals. Simple and easily guessable passwords are low-hanging fruit for hackers, making the job of unauthorised access a breeze.

Beyond weak passwords, failing to keep software and systems up to date, disabling security features for convenience, or leaving sensitive information on easily accessible devices can also contribute to successful cyberattacks. In essence, the lack of security awareness and best practices can inadvertently aid cybercriminals.

To mitigate the risk of credential theft it’s advisable to use multi-factor authentication.

The Role of Training and Awareness

The human factor in successful cyber-attacks is, at its core, a challenge in human behaviour and psychology. However, it’s a challenge that can be addressed through education, awareness, and training. Organisations must prioritise cybersecurity training for their employees, helping them recognise phishing attempts, understand the importance of strong passwords, and grasp the consequences of falling prey to social engineering.

Moreover, fostering a culture of cybersecurity within the workplace can go a long way in mitigating human factors in cyber-attacks. When employees understand the value of their role in protecting the organisation’s digital assets, they become active participants in maintaining cybersecurity. Sharing the guidelines and rules helps along with regular training or workshops helps your staff avoid becoming the human factor enabling successful attacks.


The human factor is a double-edged sword in the realm of cybersecurity. While it presents a significant vulnerability, it also offers an opportunity for organisations to bolster their defences. By understanding the psychology of cyberattacks, investing in training and awareness, and implementing robust security measures, you can significantly reduce the success of cyber-attacks driven by human factors.

In the digital age, cybersecurity is not just the responsibility of IT departments; it’s a collective effort that requires a united front against the threats posed by the human factor. Cybersecurity is, ultimately, as much about human behaviour as it is about technology, and recognising this is the first step toward a safer digital world.

If you’d like to learn how we at help4IT can help you stay safe, visit our website for more tips and schedule a free cybersecurity assessment.

Close Button

Contact Us

  • This field is for validation purposes and should be left unchanged.
Contact Us scroll