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How You Can Improve Your Cloud Security

Moving your IT systems to the cloud has many benefits, however, hackers are looking to access your resources and data all the time. When the cloud was first introduced, simple antivirus and log aggregation systems were enough to keep you protected, but this is not the case anymore. These basic solutions won’t prevent all malicious activity from occurring in and around your network.

Today, the best protection for your organisation is a reliable SIEM solution that provides you with the protection your need from sophisticated attacks. Many organisations ask us how they know that the information stored in the cloud is safe. We use an SIEM platform that monitors all critical systems no matter where they are located. It can be applied either to your client’s site and managed remotely as SIEM Management, or it can be hosted in the cloud as SIEMaaS.

How do you know where the threat is coming from?

With most cloud services there are a lot of encryption codes and security measures taken, but these precautions can be bypassed by files being accessed by a large number of individuals or by being moved, replicated, and shared frequently. Faulting equipment, bugs, and erroneous actions can also create an opening for online hackers. With SIEM, a company’s online environment is monitored and you will be aware of any threats. 

With full visibility of your organisation’s cloud activity, we can notify MSPs within minutes of any threat posed to your cloud environment. Further, you have a team of experts that understand what the threat is and how to resolve the situation immediately. Our team gives MSPs specific instructions on what needs to be done to keep the environment safe. 
 
Just as SIEM Management works, SIEMaaS works efficiently in the cloud by covering multiple hosts at once. Data breaches, data loss, account hijacking, and system and application vulnerabilities are some of the threats that come from the cloud, and it is in your best interest to have a credible team of specialists on your side to recognise malicious activity. This is why SIEMaaS is an effective solution for keeping your organisation safe.

Get further advice on keeping your cloud environment safe and secure

If you’d like to learn more about SIEM and how we at help4IT can assist you to stay safe when using the cloud, don’t hesitate to contact us.

Remote work is the new normal and here’s how you can make it safe and fun

In the past 3 years, remote work has become the new normal for us. Many employees have transitioned from the office to working from home, enabling them to be more time effective and to have a better work-life balance. IT services are still critical for home workers, as they provide many processes that help you and your team to increase productivity and stay safe at the same time.

In this article, we cover 18 ways you can make remote work safe, productive, and fun.

  1. Take a picture of your computer setup before unplugging to take things to remote work including the computer cable set up in the back unless it’s a laptop.
  2. Install the updates.
  3. Update all antivirus and anti-malware tools as well.
  4. Uninstall unnecessary software from your personal computer.
  5. Use a VPN (virtual private network) always.
  6. Turn off automatic connections on your Wi-Fi.
  7. Separate your network.
  8. Lock your computer.
  9. Create a different user account for family and friends.
  10. Use a password manager.
  11. Ask the IT person in your organization about securing the DNS settings on your personal computer.
  12. Update your softphone software if you have one.
  13. Ensure secure browser configuration.
  14. Use Mozilla, Firefox, or Google Chrome as your browser.
  15. Think twice. Cybercriminals are using more and more sophisticated methods all the time and can sound trustworthy. Check email address and the sender because your CEO or other senior manager may not be the sender after all.
  16. Don’t be click happy. Not all links and attachments are safe.
  17. When in doubt, see something, say something ASAP.
  18. Check with your IT person to make sure that your data is being backed up.

If you plan to switch to remote work, make sure you take care of all the safety measures and have a chat with the IT team to ensure you can work stress-free and optimise your productivity. Remote work brings you many benefits, but it also brings initial challenges in terms of safety.

Need assistance with IT support for your remote working colleagues? Speak to the help4IT team today.

Qualities to Look for in a Microsoft 365 IT Support Company

Choosing the right IT support company is an essential business decision. A quality service provider can keep your systems running smoothly and address any issues promptly, minimising disruption to your operations. For businesses utilising Microsoft 365, partnering with a company that specialises in Microsoft 365 IT support can be highly beneficial.

What is Managed IT Support for Microsoft 365?

Managed IT support for Microsoft 365 refers to a suite of services offered by IT companies that specialise in maintaining, securing, and optimising Microsoft 365 environments. This often includes 24/7 system monitoring, security updates, user access management, data backup and recovery, and ongoing consultancy to help businesses get the most from their Microsoft 365 investment.

At help4IT, our Microsoft 365 specialists offer all of this and more. They work proactively, regularly updating our clients’ systems, identifying potential issues before they become problematic, and being on hand to resolve any unexpected problems that arise. Our team also has extensive experience in helping clients to migrate from legacy systems to the latest version of Microsoft 365, with minimal downtime and disruption to your operations.

What are the Benefits of Working with a Certified Microsoft Partner?

Working with a Certified Microsoft Partner comes with numerous advantages. Companies with this accreditation have demonstrated expertise in Microsoft technologies, meeting stringent criteria set by Microsoft itself.

A certified partner will have a deep understanding of Microsoft 365, ensuring your systems are configured optimally and securely. They will have access to the latest Microsoft training resources and technical support, meaning they can resolve issues more efficiently.

Being a certified partner also indicates the company’s commitment to staying updated with Microsoft’s latest updates and innovations. This ensures that your business can take advantage of new features as they become available, keeping you ahead of the competition.

At help4IT, we are proud to be a Certified Microsoft Partner and have been providing expert Microsoft support and advice to businesses of all sizes for over 20 years.

What Questions Should I Ask a Potential Provider of Microsoft 365 Support Services?

Choosing the right provider to implement and maintain Microsoft 365 requires due diligence. Be sure to ask the following questions to any prospective IT partner.

  • What experience do you have with Microsoft 365? Look for a company with a strong track record of managing Microsoft 365 environments.
  • What certifications do your technicians hold? Technicians should hold current certifications, demonstrating their expertise in the latest Microsoft technologies.
  • How quickly can you respond to issues? Fast response times are crucial to minimising disruption to your business.
  • What security measures do you implement? The provider should prioritise security, implementing robust measures to protect your data.
  • Can you provide customer references? A reputable provider should be able to share testimonials or references from satisfied customers.

How Will Hiring a Certified Microsoft Partner Help My Business?

Hiring a Certified Microsoft Partner can bring significant benefits to your business. They can help ensure your Microsoft 365 systems are optimised, secure, and reliable, minimising downtime and improving productivity.

A good Microsoft partner will also offer strategic guidance, helping you leverage Microsoft 365 to achieve your business goals. They can help you identify which Microsoft 365 features could benefit your operations and assist in implementing them.

By freeing you from the need to manage your Microsoft 365 environment yourself, a certified partner allows you to focus on your core business, confident that your IT is in expert hands.

What are the Key Qualities that all Managed IT Support Plans Should Offer?

When evaluating managed IT support plans, look for the following key qualities:

  • A proactive approach – The best IT support providers work to identify and address potential issues before they cause problems.
  • Round-the-clock support – IT issues can arise at any time. Look for a provider that offers 24/7 support to ensure minimal disruption to your business.
  • Expertise in your industry – Different industries have different IT requirements. A provider with experience in your industry will understand these unique needs.
  • Regular reporting – Regular reports allow you to monitor the performance of your IT systems and the effectiveness of your support provider.
  • Scalability – As your business grows, your IT needs will change. Look for a provider that can scale their services to match your evolving requirements.
  • Data protection and recovery – In today’s digital world, data security is paramount. Your provider should have robust data protection measures in place and offer comprehensive backup and recovery services.
  • Training and consultancy – A quality provider won’t just manage your IT systems; they’ll also help you and your staff get the most from them. Look for providers that offer training and consultancy to help you leverage your Microsoft 365 investment.

Choosing the right Microsoft 365 IT support company is a crucial decision that can significantly impact your business’s efficiency, security, and growth. By carefully evaluating potential providers and looking for these key qualities, you can ensure that you select a partner that will help you get the most from your Microsoft 365 environment.

Looking for assistance in migrating to Microsoft 365, or require assistance in getting the most out of the system? Contact the help4IT team today for assistance.

The Key Benefits of Migrating to the Cloud

One thing every organisation wants is optimised processes, cost-effectiveness, and security. The reason for the popularity of cloud migration is that it helps you optimise in all these areas with savings in resources, real estate, and maintenance costs. To top that it enables you to optimise your workloads so they are more efficient.

Here are some more benefits of moving your IT systems to the cloud.

Flexibility and scalability

Cloud solutions are flexible and scalable which means that you pay only for the cloud resources you use – you don’t pay for maintenance of resources you don’t use actively. When the demand grows, you can easily alter your resources on demand, instantly, which enables you to always operate effectively. When you want to keep getting value from your existing IT investments, you can implement a hybrid cloud model where you migrate part of the workloads to Cloud and keep the remaining workloads on your on-site environment. Cloud platforms enable you to have your workloads close to you and your customer at all times, ensuring fast access no matter where you or your clients are located.

Enhanced security

Many public clouds come with built-in security features and specialised cloud security tools that ensure your resources are safe.

Compliance

Some cloud platforms have specialised offerings to meet compliance requirements. This is ideal for regulated industries like finance, healthcare, and government.

Backup, recovery, and continuity

To improve business continuity, many cloud platforms provide you with built-in one-click backup and recovery capabilities, and to add value, some also enable you to store your backups in different geographical locations.

Simplified management and monitoring capabilities

You can manage and monitor your on-premises data centers and cloud resources from a single screen making the management and monitoring more simple and effective.

You don’t have to give up on Linux when you migrate

Like many other business owners, you may be wondering if you must give up on less commonly used systems such as Linux. The answer is no. Microsoft Azure could be described as providing you with an upgraded Linux experience. Red Hat, SUSE, and Ubuntu work well with Azure. You can also create your own Linux virtual machines, deploy and run containers on Kubernetes.

How does cloud migration help you?

Imagine being able to alter your resources easily and optimise your operations without wasting time and money. This is what cloud solution does for you. Pharos Marine was struggling with costly IT solutions that were also outdated with applications that were resource-intense. The help4IT team stepped in to assist them with cloud migration and provided a holistic solution that met their requirements.

When you want to improve your IT operations, cloud migration is a good starting place. You can optimise your costs and have a flexible and scalable solution that is safe and ensures you’re compliant. At help4IT, we assist business owners like you in optimising IT operations with fully managed IT support services. To see how you can optimise your IT, book a complimentary assessment with us today.

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