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Why VoIP can be useful for SMEs

Telephony can be one of the most expensive assets to any business if the right setup is not in place. However, there are now more options than just the standard telephone line. One popular choice that more businesses are choosing to adopt is VoIP – or Voice over IP. This method offers a number of benefits over traditional ISDN lines for SMEs.

What are the features offered by VoIP?

VoIP essentially uses an IP address instead of a traditional phone line setup. It works by converting analogue signals into digital data. VoIP can therefore offer a variety of benefits and functions such as displaying individual caller ID to users, and enabling calls to be rerouted before they reach a voicemail message. VoIP phones allow users to place callers on hold and make transferring calls. VoIP also allows for an IVR switchboard to be setup, as well as call recording and voicemail services, and a do not disturb function.

VoIP compatibilities

One of the benefits of VoIP for SMEs is that it can be integrated within any existing IT infrastructure, as long as there are a few key elements. You must have sufficient bandwidth to enable multiple users are any given time, especially to prepare for future growth and scalability. At the same time, there must also be a high speed internet connection to cater for multiple users at once instead of resulting in a notable reduction in the service received for VoIP phones. You will also need a good router, which will enable you to ensure that your calls are of the highest quality.

VoIP provides flexibility in working

Perhaps one of the most useful features of VoIP is that it offers greater flexibility and cost effectiveness for companies working across multiple sites worldwide. The same IP address can be used, which also reduces international call costs since VoIP to VoIP calls are free. Offices can call each other in-house, meaning that call costs are the same regardless of location, even if offices are in multiple locations across the globe.

If you’re looking for the right VoIP solution for your company or looking to update your telephony, give help4IT a call today on 0207 653 9780.

What benefits can a bespoke IT infrastructure offer your business?

Every business has different requirements when it comes to their IT. From storage solutions to catering for necessary processes and backup requirements, off-the-shelf solutions are not always applicable to the needs of companies, and can often result in them paying for unnecessary components. If your business hasn’t considered bespoke IT solutions, then there are numerous benefits that are worth bearing in mind.

Bespoke solutions increase security and flexibility

Security is one of the most major concerns for many businesses, since it has significant legal implications and data protection regulations must be adhered to. In many cases, a bespoke solution can offer much greater security than standard solutions, since they can be tailored to your exact requirements.

Faster data restoration and RTO times

Certified processes can be put in place to ensure that data is backed up effectively. This means that you can guarantee a faster RTO time and reduce the negative effects on your clients and in-house when downtime occurs. Data can be stored and backed up using a private or [public cloud solution depending on what best suits you. This structure can also give you better overall services due to large bandwidth pipes.

Cuts costs and reduce your carbon footprint

Ultimately, choosing a bespoke solution means paying only for the things your business setup requires, and cuts out costs of things that will not be used. It gives you full control over your IT infrastructure and the features that it has, meaning you also have control over the way you work –this can include flexibility to work remotely. Some options such as using the cloud can also reduce operational costs and reduce your carbon footprint.

A solution to suit you

The most important thing about your IT infrastructure is that it allows you to complete day-to-day processes efficiently and meets your requirements. Although standard setups can be suitable for some businesses, a bespoke solution is often much better at directly addressing these needs, and ensuring the best possible infrastructure that is tailored exactly for optimum performance.

Find out more about bespoke IT support solutions by giving help4IT a call today on 0800 043 4448.

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