The number of employees working remotely within the UK has grown significantly in recent years, largely due to the impact of Covid-19 and the subsequent national lockdowns. According to a study by the Wales Institute of Social and Economic Research and Data, remote working was relatively rare in 1981 when...
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According to a 2021 report by the Department for Digital, Culture, Media & Sport, more than a quarter of charities (26%) reported having cyber security breaches or attacks in the 12 months preceding the date of their analysis. Larger charities are more likely to be affected by cybercrime, with 50%...
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Windows 11 was released to great acclaim on October 5 2021. Our technical support team have been testing Windows 11 for a few weeks now as well as having great looking user interfaces, it builds on all of the great improvements in Microsoft security over recent years to bring to...
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At help4IT, we work closely with organisations where the safety of customer data is paramount to their operations. Over the years we’ve helped many businesses to migrate to platforms that offer best in class security provision, then provided ongoing management and training to help their staff and management teams to...
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An IT help desk is a department, either within an organisation or provided by an external contractor, that is responsible for answering the technical questions of the end-users of an IT system. Most major IT companies have help desks to respond to questions from their customers. Questions may be handled...
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Today, almost every business need can be better serviced via the cloud. Telephony and communication provide a prime example of the way that cloud technology not only makes services more cost efficient but also more effective and versatile too. VoIP telephony has a lot of benefits for any business looking...
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Relocating an office is a big transition. It can involve a lot of upheaval and needs to be managed with precision. The transition of business IT is one of the most important elements in any office move. It not carefully managed, this could lead to IT problems that disrupt business...
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Flexible working is not just something that employees today have a legal right to request. It has also become an integral part of the work culture of many businesses. Being able to offer flexible and mobile working to employees makes an enterprise a more attractive employer and also creates opportunities...
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IT functionality provides a firm foundation on which any business can begin to grow. A well designed infrastructure and proactive support will optimise IT investment to deliver real returns and enable tangible development. For any organisation, the right support and monitoring can be both an efficient way to handle the...
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There is no doubt that the GDPR is dominating the data discussion right now. The EU regulation comes into force on 25th May and will put new obligations on businesses to better handle the data of individuals and make it more accessible to users. However, outside of the GDPR, what...
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Managed IT support is a smart solution for any business. From meeting challenges of security through to enabling better strategic planning, there are many good reasons why managed IT support makes sense. 1. 24/7 helpdesk support Expert support is one of the key benefits of managed IT support. The cost...
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Most SMEs will use Wi-Fi within their business, however many companies are unaware that this can pose security risks if it is not secured properly. Even if you’re no expert, there are a number of things that you can do to improve your Wi-Fi security: #1 Password reset The first...
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Call centres provide an essential business function for almost every enterprise. However, it’s worth noting that not all call centres are the same. There are large call centres – the type that most of us would associate with the term “call centre” – and there are much smaller help desk...
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If you haven’t already made the upgrade to Microsoft’s Office 365 suite, you could be missing out on a range of great opportunities. The Office 365 suite represents a collection of productivity programs and services, dedicated to empowering you to achieve your business’ full potential. So, how can you use...
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Technology is incredibly vast term, branching into almost every modern industry and business, empowering users to experience improved productivity, connectivity and specialist expertise. But how can you use relevant technologies within your enterprise to drive your business forward? Exploring new opportunities One of the most significant benefits of a technology...
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