A transformative IT project helped Age UK Camden, a charity helping older people in the London Borough of Camden, consolidate data across the organisation, standardise the applications they use, and retire their on-premise server.


Age UK Camden is an independent charity that helps older people to stay active, connected and get the most out of their lives. They have been working with the local community to support older people for over fifty years and have over 100 dedicated staff and around 200 volunteers helping to deliver high quality, innovative services and activities for older people in Camden. Their overall mission is to work with and for older people in Camden to promote wellbeing, helping make later life a fulfilling and enjoyable experience.

Age UK Camden operates over four sites, with their head office at Tavis House, Tavistock Square, two day centres (Kings Cross and Hampstead), as well as a shop on Leather Lane. The charity is supported by donations from the public, income from the charity shop and legacies to continue their work.


Age UK Camden appointed help4IT to consolidate data across all sites and their main office to a central location that could be easily accessed by the staff at both the office and from remote locations.

The secondary aim was to standardise the applications and operating systems that were being used by the team across the organisation by upgrading the IT systems that were considered outdated.

There was a strong desire to migrate on-premise hosted services to Microsoft Office 365 and remove the hosted server dependency as the servers had reached storage capacity. This would also involve instructor led training for network users utilising the new Microsoft Office 365 suite, with a focus on SharePoint.

Age UK Camden wanted to ensure that all implementations were in accordance with data protection and network security across both offices in order for them to remain legally compliant.


help4IT migrated Age UK Camden’s core IT infrastructure to the cloud. This included migrating the Exchange Server hosted email services to Exchange Online and file services being migrated from the File Server to SharePoint Online with OneDrive integration to Office 365.

help4IT introduced a cloud-based data backup service to back up all the client’s data and emails via implementation of the Datto Backupify Disaster recovery solution.

help4IT implemented Azure Active Directory sync which works with Active Directory as an extra layer of security and centralised user management.

help4IT replaced the ageing desktop hardware in the Head Office and Care Centre sites with new Clients for compliance and system integration.

help4IT then reviewed accountancy and HR applications such as Sage 50 accounts and support with the migration of these applications in the cloud.

Contact Us


Contact Us


Age UK Camden now benefit from using cloud services which provides them with a high availability of service and enhanced mobility, whilst retaining the same level of data security.

IT systems at both the Head Office and Care Centres have been updated to the current Operating System version for compliance and system integration.

All data and applications have been consolidated and network users now have access to Office suite applications via a Web browser. Using these desktop applications allows network users to collaborate on documents securely.

Age UK Camden now have added ‘peace of mind’ knowing that they have a data backup and disaster recovery solution in place, in addition to an optional layer of security through the implementation of multifactor login authentication. This helps to ensure that their data is secure, and the charity remains compliant with the latest data protection legal regulations.

Age UK Camden staff have now adopted the new system and are working seamlessly with the Microsoft Office 365 hosted services platform.


Contact Us


“As an organisation, Age UK Camden had made the decision to move to Office 365, and use SharePoint for our file system, rather than replace our servers. There were some concerns within the charity from users who were not proficient with the new technology and felt that there might be difficulties in adapting to a new way of working.”

“Having now worked with SharePoint since help4IT completed our migration, I can say that we are very happy with the way that help4IT handled this project. Rather than just moving our existing file structure into SharePoint, they took the time to consult with users to gain a better understanding of our organisational structure and designed a tailored SharePoint solution that fits Age UK Camden. As a result, the network users can access and share the files that they need, both quickly and easily. Senior staff can manage their teams more effectively, and our data protection compliance has greatly improved. The users who had experienced painful SharePoint projects in the past were pleasantly surprised by how much help4IT engaged with them in order to provide a tailored solution that maximised the synergy between SharePoint features and Age UK Camden’s requirements.”

“We feel fortunate to have completed this project prior to Coronavirus, as we have been able to maintain service delivery throughout with approx. 90% of staff working from home and others at our various sites. With our old system we wouldn’t have been able to function at all well. Office 365 has enabled our charity to collaborate more effectively with the various partners in health & our local authority who have also recently migrated to O365. With the use of office 365 and the team at help4IT we were able to roll out remote working arrangements quickly and effectively, which enabled us to focus on supporting the older people in Camden during the pandemic.”

Senior Services Manager (AGE UK CAMDEN)


Industry Expertise

The process of internal auditing is essential for any organisation. It not only provides a way to monitor and compare results to measure progress and performance but it will also determine legal compliance and provide an essential evaluation of your IT businesses objectives and risk assessment control. It is often through the perspective of an objective audit – even an…

Read More

What benefits are there for using VoIP telephony within your business?

Posted By Richard Swain on 14-Jun-2018 03:11:37

Today, almost every business need can be better serviced via the cloud. Telephony and communication provide a prime example of the way that cloud technology not only makes services more cost efficient but also more effective and versatile too. VoIP telephony has a lot of benefits for any business looking to get more from an investment in communications networks. What…

Read More

How to guarantee a seamless IT transition during your office move

Posted By Richard Swain on 7-Jun-2018 10:51:33

Relocating an office is a big transition. It can involve a lot of upheaval and needs to be managed with precision. The transition of business IT is one of the most important elements in any office move. It not carefully managed, this could lead to IT problems that disrupt business continuity and cause chaos and frustration for your enterprise and…

Read More
Remote Working

How can you ensure flexibility and security at the same time?

Posted By Richard Swain on 4-Jun-2018 10:19:29

Flexible working is not just something that employees today have a legal right to request. It has also become an integral part of the work culture of many businesses. Being able to offer flexible and mobile working to employees makes an enterprise a more attractive employer and also creates opportunities for cost saving and efficiency. But how do you ensure…

Read More

How can proactive IT support and ongoing monitoring help your business?

Posted By Richard Swain on 25-May-2018 12:41:01

IT functionality provides a firm foundation on which any business can begin to grow. A well designed infrastructure and proactive support will optimise IT investment to deliver real returns and enable tangible development. For any organisation, the right support and monitoring can be both an efficient way to handle the challenges of modern business IT and an opportunity to enjoy…

Read More

What data compliance expectations are there for your IT infrastructure?

Posted By Richard Swain on 17-May-2018 12:00:42

There is no doubt that the GDPR is dominating the data discussion right now. The EU regulation comes into force on 25th May and will put new obligations on businesses to better handle the data of individuals and make it more accessible to users. However, outside of the GDPR, what expectations exist when it comes to the average IT infrastructure…

Read More

The 7 benefits of managed IT support for your business

Posted By Richard Swain on 11-May-2018 10:49:14

Managed IT support is a smart solution for any business. From meeting challenges of security through to enabling better strategic planning, there are many good reasons why managed IT support makes sense. 1. 24/7 helpdesk support Expert support is one of the key benefits of managed IT support. The cost and commitment of providing round the clock helpdesk resources in-house…

Read More

Tegile has joined Western Digital: What changes have happened?

Posted By Richard Swain on 4-May-2018 12:01:43

In September 2017 it was announced that Tegile had become part of the Western Digital Group of companies. The news was big for those with an interest in the enterprise data centre and keen to explore new solutions for big data and fast data. But what changes have actually taken place and what does this mean for the businesses that…

Read More

What could video conferencing bring to your business?

Posted By Richard Swain on 25-Apr-2018 10:37:29

Video conferencing used to be considered something of a luxury and only available to those businesses with big budgets and extensive tech support. Today, thanks to advancements in technology, it is an option for every enterprise, from the smallest startup through to large, international organisations. So, why might you want to consider video conferencing for your business? Reduce travel budgets…

Read More

5 benefits of utilising virtualisation for your business

Posted By Richard Swain on 19-Apr-2018 09:12:34

From financial savings, to a more agile business model, virtualisation is one of the most efficient ways to introduce positive and cost effective change to your business. The key element of virtualisation is that the workloads taking place on servers are not limited to a single piece of physical hardware. Virtualisation switches the workload to virtual systems, more than one…

Read More