Our support team is hand-picked, not just for their IT expertise, but for the personalities they bring to the job. It takes a special sort of person to work at help4IT.
We’re a friendly bunch of people who get to know each of our clients very well. First and foremost, we're a people business. Our people are all based in the UK and our Network Operations Centre is based on the Southbank in Central London.
When you call us, we’ll answer your call quickly. There won’t be an annoying answerphone or automated voice to deal with.
You’ll get straight through to an experienced IT support engineer who is trained to resolve your issue promptly.
If we can’t resolve it over the phone, then our team will escalate the matter to one of our third line engineers who will resolve the problem within a given SLA. You can be confident that we’ll act quickly, be trustworthy and deal with any issues with the utmost integrity.
First and foremost, we're a people business.