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Efficient IT systems work best when they’re backed by an expert team of support engineers. At help4IT we deliver fast and reliable proactive and preventative support 24/7/365.

It’s easy to be overwhelmed when looking into IT services. The options seem endless, to make it a little easier for you, below is a list of our six key service areas.

If there’s something you need that we haven’t mentioned, then just give us a call on 0800 043 4448 – we’re nice people.

If you’re considering whether to outsource your IT or manage it in-house, then download our free ultimate guide here…

Why Choose help4IT

help4IT is an IT managed services and support company
We’re a bit unusual really: we’re one of the very few independently owned IT service companies in London to have been around for over ten years. We’ve thrived in our market because of our commitment to providing unrivalled support to our customers and because of our passion for simplified business technology. We’re straightforward friendly people, who talk your language and understand what you need. Our focus is around delivering technology that’s fit for purpose and works properly whenever you need it. Here’s one of our free resources to help you
solve the top 4 IT issues facing your business right now.

Our
People

Our support team is hand-picked, not just for their IT expertise, but for the personalities they bring to the job. It takes a special sort of person to work at help4IT.

We’re a friendly bunch of people who get to know each of our clients very well. First and foremost, we're a people business. Our people are all based in the UK and our Network Operations Centre is based on the Southbank in Central London.

When you call us, we’ll answer your call quickly. There won’t be an annoying answerphone or automated voice to deal with.

You’ll get straight through to an experienced IT support engineer who is trained to resolve your issue promptly.

If we can’t resolve it over the phone, then our team will escalate the matter to one of our third line engineers who will resolve the problem within a given SLA. You can be confident that we’ll act quickly, be trustworthy and deal with any issues with the utmost integrity.

First and foremost, we're a people business.


We take pride in being friendly, approachable and patient. We communicate clearly and treat customers like friends, with respect, openness and honesty.

Partnership is key to the way we work and every member of our team understands that we act as an extension of your business. From the first engagement, we’ll be proactive and transparent in what we deliver. We believe that planning is essential in order to deliver a good service.

Consultancy is critical to understand your business. Based on your circumstances and the way that you currently operate, we’ll make suitable recommendations to help your business thrive. We’ll help you to choose the right business technology to fit with your current system and we’ll aim to save you money through the delivery of efficient hardware.

Our multi-skilled team can help with Linux issues as well as Microsoft products. Whether you’re using Office 365, or yet to use cloud-based systems, we will help you to choose the best solution for your business, all backed by our 24/7/365 support service.

Partnership is key to the way we work.

Our
Approach


Our
Values

Everything we do is about making your business systems work efficiently. We like our customers to understand what we do so we’ll always communicate clearly, without all the technical jargon. We’re clear about what we do and how we do it. This makes it much easier for our clients to know what to do if they need support.

As an outsourced IT support company, we know that partnership is everything. We ensure we act with the highest level of integrity so that you can trust our advice. Part of this means that we will always be transparent and accountable for our actions.

We also believe in the importance of our role as global citizens. This means we care about the world around us, our carbon footprint and how we trade. We also look after our staff because we know that great people are key to our long-term success. help4IT also has a successful philanthropy scheme and we regularly give back to local charities.

We’re transparent and accountable.


We work hard to ensure our customers are delighted with the services we provide. That’s why we regularly achieve 10/10 ratings on our customer scorecards. ‘Good enough' isn't good enough at help4IT. We take time to record feedback from our clients to ensure we deliver a great service.

Our commitment to unrivalled support means that we’ll always go out of our way to ensure you have a great experience. We care about our reputation and want every member of your team to love working with us.

Every member of our team shares our enthusiasm and commitment to our customers. We reward our staff for delivering on our promises and this ensures that everyone is focussed on guaranteeing great customer service.

'Good enough' isn't good enough at help4IT.

Our
Dedication


Our
Expertise

In order to achieve results for you, we ensure we have the highest level of technical expertise within our team. We’re experts in Windows, Mac OS, Linux, VoIP Telephony, Cloud IT and bespoke application development. Whatever your IT challenges are, we’ll be on call to help.

Regular training with our vendors ensures we stay on top of the latest updates. We also give regular time to training our support team on how to overcome the most complex of challenges.

We'll be with you every step of the way to give expert advice you can rely on. Maintaining industry leading accreditations is just one of the ways we demonstrate our expertise.

We'll be with you all the way.


What makes us unique

We are entirely management-owned with minimal layers of bureaucracy, which means we can be incredibly responsive and innovative when you need something fast or when you ask for something a bit unusual. We believe that “We can’t do that” just shows a lack of imagination. Unless you ask us to back up all your historic data to a Commodore 64. We actually can’t do that.

We believe in resourcing our customers with industry leading blogs

Please take advantage of our free resources

Finding the right Linux IT support for your systems can be a challenge. The open source and functional advantages of Linux have traditionally made this system a value-added, ‘go-to’ type solution for many small to mid-size enterprises, but larger organisations utilise Linux for its IT performance as well. However, the current tech talent shortage is changing that dynamic, and Linux IT…

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Why Connected Schools are like “Hide – And – Seek”

Posted By Steve on 11-Nov-2016 10:40:25

Connected schools are faced with a challenge: how do you balance the need to protect children from accessing unsuitable content on the one hand, while granting the freedom necessary for students to harness the potential of the internet as a learning tool? To put this another way, how should you go about hiding what shouldn’t be seen - whilst still enabling…

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What’s your definition of a professional? Think of it this way: rather than trying to offload the latest gimmick on you, a professional will act with the best interests of your business at heart. When you instruct your solicitor, accountant - or even your recruitment consultant, professionalism comes as par for the course. When you think of just how dependent…

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What are the Dangers of Out-of-the-Box Cloud Services?

Posted By Steve on 11-Nov-2016 10:34:22

So, you’ve decided that the cloud is the best route to take your company’s IT strategy. But have you decided exactly what it is you need and which service provider is best placed to deliver? Many small business owners will undoubtedly look towards the plethora of generic ‘out-of-the-box’ solutions offering affordable, easy-to-adopt services.   And why not? An off-the-shelf solution…

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One of the many challenges a school faces in today’s environment is the constant need to keep pace with rapid changes in technology. While scrutiny exists on what pupils’ learn, pressure also exists on how they learn. Increasingly schools are attuning to the notion that the technology in the classroom and the school itself needs to be reflective of the…

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The DIY IT Audit Checklist and How to Conduct It

Posted By Steve on 11-Nov-2016 10:25:02

An internal IT audit is often overlooked, misunderstood or even ignored by businesses until one of two things tend to happen. Either, they experience a negative impact from poorly provisioned or deployed IT, or they already use a responsible IT provider. If your business is working within a regulatory framework, this IT audit checklist should be an essential element of…

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Migrating to any new system can be a major task and moving your enterprise to Office 365 is no exception. One of the advantages 365 will often have for organisations is its relative familiarity, helping the rollout to staff in terms of training and potential user resistance. Nevertheless, the process still needs to be carried through with diligence. And by…

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The 4 Best ways to improve your Linux desktop security

Posted By Steve on 11-Nov-2016 10:21:06

You don’t have to search too far through the pages of Google to find historic articles, such as this one from 2010, aimed at highlighting how secure the Linux operating system is, in comparison to rival systems – in particular Windows. And while there’s a historic truth to the fact that Linux has been a safer platform, less susceptible to…

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When Ofcom looked at mobile device ownership among children in 2013, it found that almost 18% of 8-11 year-olds own a smartphone, with a similar proportion owning a tablet. Almost two thirds of 12-15-year-olds are smartphone owners and more than a quarter own a tablet. The current crop of under-16s have been characterised as the first digital natives, for whom…

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As digital technology takes a firmer hold on every aspect of life, so the ways that schools’ communicate, interact and educate is evolving. With more and more classrooms adopting web-based learning in one form or another and the increasing proliferation of mobiles and tablets alongside traditional desktop PCs, so the demands on a schools’ Wi-Fi network grows. A school may indeed…

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