UNRIVALLED IT
SUPPORT SERVICES
DELIVERED AROUND
THE CLOCK FROM OUR
TEAM OF EXPERTS

WE ARE NOT JUST AN IT SUPPORT COMPANY

WE ARE A PEOPLE BUSINESS

Our engineers and support staff work 24/7/365 to ensure your systems are online whenever you need them. help4IT provide all the services of a dedicated IT department to small and medium-sized businesses in London and across the UK.

Efficient IT systems work best when they’re backed by an expert team of support engineers. At help4IT we deliver fast and reliable proactive and preventative support 24/7/365.

It’s easy to be overwhelmed when researching IT services and deciding which IT support company to work with may seem like an impossible task. To make it a little easier for you, we have listed our six key service areas below.

If you’re considering whether to outsource your IT or manage it in-house or if there’s something you need that we haven’t mentioned, then just give us a call on 0800 043 4448 – we’re friendly people.

Our support team is hand-picked, not just for their IT expertise, but for the personalities they bring to the job. It takes a special sort of person to work at help4IT.

We’re a friendly bunch of people who get to know each of our clients very well. First and foremost, we’re a people business. Our people are all based in the UK and our Network Operations Centre is based on the Southbank in Central London.

When you call us, we’ll answer your call quickly. There won’t be an annoying answerphone or automated voice to deal with.

You’ll get straight through to an experienced IT support engineer who is trained to resolve your issue promptly.

If we can’t resolve it over the phone, then our team will escalate the matter to one of our third line engineers who will resolve the problem within a given SLA. You can be confident that we’ll act quickly, be trustworthy and deal with any issues with the utmost integrity.

We take pride in being friendly, approachable and patient. We communicate clearly and treat customers like friends, with respect, openness and honesty.

Partnership is key to the way we work and every member of our team understands that we act as an extension of your business. From the first engagement, we’ll be proactive and transparent in what we deliver. We believe that planning is essential in order to deliver a good service.

Consultancy is critical to understand your business. Based on your circumstances and the way that you currently operate, we’ll make suitable recommendations to help your business thrive. We’ll help you to choose the right business technology to fit with your current system and we’ll aim to save you money through the delivery of efficient hardware.

Our multi-skilled team can help with Linux issues as well as Microsoft products. Whether you’re using Office 365, or yet to use cloud-based systems, we will help you to choose the best solution for your business, all backed by our 24/7/365 support service.

Everything we do is about making your business systems work efficiently. We like our customers to understand what we do so we’ll always communicate clearly, without all the technical jargon. We’re clear about what we do and how we do it. This makes it much easier for our clients to know what to do if they need support.

As an outsourced IT support company, we know that partnership is everything. We ensure we act with the highest level of integrity so that you can trust our advice. Part of this means that we will always be transparent and accountable for our actions.

We also believe in the importance of our role as global citizens. This means we care about the world around us, our carbon footprint and how we trade. We also look after our staff because we know that great people are key to our long-term success. help4IT also has a successful philanthropy scheme and we regularly give back to local charities.

We work hard to ensure our customers are delighted with the services we provide. That’s why we regularly achieve 10/10 ratings on our customer scorecards. ‘Good enough’ isn’t good enough at help4IT. We take time to record feedback from our clients to ensure we deliver a great service.

Our commitment to unrivalled support means that we’ll always go out of our way to ensure you have a great experience. We care about our reputation and want every member of your team to love working with us.

Every member of our team shares our enthusiasm and commitment to our customers. We reward our staff for delivering on our promises and this ensures that everyone is focused on guaranteeing great customer service

We take pride in being friendly, approachable and patient. We communicate clearly and treat customers like friends, with respect, openness and honesty.

Partnership is key to the way we work and every member of our team understands that we act as an extension of your business. From the first engagement, we’ll be proactive and transparent in what we deliver. We believe that planning is essential in order to deliver a good service.

Consultancy is critical to understand your business. Based on your circumstances and the way that you currently operate, we’ll make suitable recommendations to help your business thrive. We’ll help you to choose the right business technology to fit with your current system and we’ll aim to save you money through the delivery of efficient hardware.

Our multi-skilled team can help with Linux issues as well as Microsoft products. Whether you’re using Office 365, or yet to use cloud-based systems, we will help you to choose the best solution for your business, all backed by our 24/7/365 support service.

Work with a top-rated IT support company in London, serving customers across the UK and internationally. Get in touch to find out more about our expert services and solutions.